Chugach Alaska Corporation (the “Company” or “we”) takes your privacy seriously. This Privacy Policy describes how the Company collects, uses, discloses, and protects the personal information you submit to the Company. We will collect, use, and disclose your personal information only in accordance with this Privacy Policy.
This Privacy Policy addresses the following topics:
1. Scope of this Privacy Policy
2. What Personal Information We Collect
3. Purposes for Using the Personal Information We Collect
4. How We May Disclose Your Personal Information
5. How We Protect the Personal Information We Collect
6. How Long We Keep Your Personal Information
7. Updating and Correcting Your Personal Information
8. Additional Information for California Residents
9. Additional Information for Residents of Other States
10. Privacy Policy Updates
11. Contact Us
1. Scope of this Privacy Policy
This Privacy Policy applies to personal information that we collect on the website, www.chugach.com, as it may be modified, relocated and/or redirected from time to time (the “Site”). It also applies to any other online services that link to this Privacy Policy, unless a different privacy notice is displayed. If you interact with us offline, such as when you visit one of our offices or worksites, the Policy also applies to the personal information collected through those off-line interactions.
As used in this Privacy Policy, “personal information” means information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number. This includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, to the extent required by applicable law.
Links to Other Websites
The Site may contain links to other websites of interest. However, once you have used these links to leave our Site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide when you visit such sites, and such sites are not governed by this Privacy Policy. You should review the privacy policy applicable to those other websites for information concerning how they will handle your personal information.
2. What Personal Information We Collect
Categories of Personal Information Collected from You
We may collect the following categories of personal information about consumers, website visitors, shareholders, business contacts, and job applicants, depending on how you interact with us:
• Identifiers, for example: name, telephone number, postal address, e-mail address, signature, and log-in credential for your account.
• Sensory or Surveillance Data, for example: recordings by video surveillance cameras when you visit one of our offices or worksites.
• Professional Information, for example: job title and business contact information.
• Other Personal Information, which may include:
• User Content, such as personal information you provide when you participate in a customer survey.
• Communications Data, for example: during our communications with you, we collect the content of these communications as well as metadata about the communications (date and time of the call or text (SMS or MMS) message and phone numbers) and recordings of your calls with customer service.
• Preferences and Inferences, such as preferences you share with us or that we infer from your use of the Site or our services, to the extent permitted by law.
Personal Information Collected Through Technology
Information Collected About Your Use of the Site
We may collect the following categories of personal information related to your use of the Site:
• Internet or Other Electronic Network Activity Information, for example: information about your usage of the Site, such as the pages you viewed, the services and features you used or interacted with; your browser type and details about any links or communications with which you interacted; internet protocol (IP) address; browser plug-in types and versions; and operating systems and platform.
• Geolocation Data, for example: certain features in our services/platform may collect your precise location information if you grant permission to do so.
This may include online identifiers, cookie identifiers, and other technologies that help us recognize your device or browser over time.
Cookies
Cookies are small files that the Site or our service provider transfers to your computer’s hard drive through your browser that enable the Site’s or our service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand how users use the Site; for example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of most interest to users.
Overall, cookies help us provide you with a better experience at the Site by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to disclose to us.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you turn off your cookies, some of the features on the Site may not function properly. You can learn more about cookies and how to manage your preferences through your browser settings and, where available, through our cookie banner or cookie management tool.
Google Analytics
We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our Site visitors. These cookies collect data tied to a user’s IP address such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site. Based on this information, Google Analytics compiles aggregate data about Site traffic and Site interactions, which we use to offer better Site experiences and tools in the future.
You can obtain more information about Google Analytics here: Google Analytics Privacy.
Children’s Online Privacy Protection Act Compliance
Our Site, products, and services are intended for use by government and professional audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. Because we do not target children and do not verify users’ ages, we rely on users to access the Site only if they are at least 13 years old. If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take steps to delete that information.
Some state laws provide additional protections for consumers aged 13–16; we do not knowingly “sell” or “share” personal information about these individuals.
3. Purposes for Using the Personal Information We Collect
We use the personal information we collect to serve you and improve your experience on the Site. Some examples include:
Providing Products and Services, including:
• To provide our services.
• To communicate with you.
• To improve our services, develop new services, and conduct research on further improvements.
• To enhance your experience using our services and to personalize your online experience.
Support and Marketing, including:
• For customer and technical support.
• To respond to any requests, queries, suggestions, feedback, or comments you may disclose to us.
• To send you marketing information about our products and services, including notifying you of marketing events and promotions, with your consent in accordance with applicable law.
• To inform you of any changes to our services, this Privacy Policy, or any other policies or terms applicable to our relationship with you.
• To perform operations to maintain the Site, including to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
Monitoring, Security, and Compliance, including:
• To administer and protect our business and our Site (including troubleshooting, analysis, testing, system maintenance, support, reporting and hosting of data, and preventing fraud and abuse).
• To store, host, or backup (whether for disaster recovery or otherwise) your personal information.
• To protect the rights, property, or safety of our Company, you, or others.
• In connection with a corporate transaction, sale, or assignment of assets, merger, divestiture, bankruptcy, or other changes of control or financial status of the Company.
• To report suspected criminal conduct to law enforcement and cooperate in investigations.
• To exercise our rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel.
• To ensure compliance with applicable laws and regulatory obligations, and to maintain appropriate records, demonstrate compliance with our legal and regulatory obligations, and respond to lawful requests from public authorities.
4. How We May Disclose Your Personal Information
We do not sell, rent, or trade your personal information to third parties. As further described in Sections 8 and 9, we also do not “sell” or “share” personal information as those terms are defined under applicable U.S. state privacy laws. The following are some of the ways we may disclose your personal information:
• Third-Party Service Providers. We may disclose your personal information to third-party service providers under contract with the Company to help us provide services to you. We may, for example, retain a service provider to host this Site. We may also disclose your personal information to an attorney in the process of obtaining legal advice. We require these third-party service providers to provide safeguards for your personal information similar to the ones that we provide.
• Affiliates and Subsidiaries. We may disclose your personal information to our affiliates and subsidiaries for purposes consistent with this Privacy Policy.
• Required Disclosure. We may be required to disclose personal information in a court proceeding, in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
• Legal Compliance and Protections. We may disclose account and other personal information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of the Company, our users, or others. This includes exchanging personal information with other companies and organizations for fraud protection and credit risk reduction.
• Corporate Transactions. If the Company is involved in a merger, acquisition, financing, bankruptcy, sale of business or assets, or other corporate transaction, your personal information may be transferred to one or more third parties involved in such transaction and, upon such transfer, the relevant third party’s privacy policy may govern further handling of your personal information.
5. How We Protect the Personal Information We Collect
The security and confidentiality of your personal information is important to us. We have technical, administrative, and physical security measures in place to protect your personal information from unauthorized access or disclosure and improper use. For example, we use Transport Layer Security (TLS) encryption to protect the information collected through forms on our Site. In addition, we restrict access to your personal information; only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information, and employees with access to personal information are kept up-to-date on our security and privacy practices.
Despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your personal information. You are responsible for maintaining the confidentiality of any credentials you use to access our systems and for any access or use of the Site through your credentials.
6. How Long We Keep Your Personal Information
We will retain your personal information for no longer than is needed for the purposes of collecting it, including retention for the time necessary to establish, pursue, or defend legal claims. The duration of the retention period will depend on several factors, including, for example: (a) the nature and duration of your relationship with the Company; (b) the nature of your interaction with us, e.g., visit to this Site; and (c) the length of any applicable statutory, regulatory or contractual retention requirement.
In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, whether we can achieve those purposes through other means, and applicable legal requirements.
7. Updating and Correcting Your Personal Information
You may update or correct information that you have submitted to the Site by contacting the Company at [email protected]. Where available, you may also be able to update certain account information directly through your online account settings.
8. Additional Information for California Residents
This section applies only to consumers who are residents of the state of California (“California Residents”). This section applies to all personal information of California Residents collected or disclosed for business purposes, regardless of whether the personal information is collected, disclosed or sold through the Site, at one of our offices or worksites, or otherwise offline.
Assistance For The Disabled
Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact [email protected] for assistance.
Notice at Collection for California Residents
The Company collects the personal information identified in Section 2, above, for the purposes identified in Section 3, above, and retains it for the period described in Section 6, above. We do not sell your personal information or disclose it to third parties for their cross-context behavioral advertising (“sharing”). This includes personal information collected via cookies and similar online tracking technologies used on the Site. We also do not collect or process sensitive personal information for the purpose of inferring characteristics about you. To the extent you provide the Company with personal information about other California Residents, you are responsible for providing this notice to them.
A. Additional Information Concerning The Handling Of Personal Information
The information in this Section 8.A supplements the information contained in Sections 1 through 6, above.
1) Categories of Sources
We may collect the categories of personal information listed in Section 2, above, from the following categories of sources:
• You, for example, when you provide information directly to us.
• Service providers, for example, analytics providers, IT, and system administration services.
• Automated technologies, for example, browsing activity collected by automated technologies on the Site.
• Third parties, for example, lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Public sources, for example, public databases.
• Marketing/advertising companies, for example, from social media platforms, consumer research companies, and analytics or marketing/advertising companies.
• Surveillance/recording technologies installed by the Company, for example, video surveillance at our offices or worksites, voicemail technologies, and audio recording technologies with consent to the extent required by law.
• Government or administrative agencies, for example, law enforcement, public health officials, and other government authorities.
2) Disclosures for Business Purposes
The Company has disclosed each of the categories of personal information listed in Section 2, above, for the following “business purposes,” as that term is defined under the California Privacy Rights Act (“CPRA”), in the last 12 months:
• Service providers: For the business purpose of performing services on the Company’s behalf and, in particular, for the specific purposes described in Section 3, above.
• Auditors, lawyers, consultants, and accountants engaged by the Company: For the business purpose of auditing compliance with policies and applicable laws, in addition to performing services on the Company’s behalf.
3) Sales and Sharing
We do not sell or share your personal information, where “share” means disclosing personal information to third parties for cross-context behavioral advertising. We have not, and have no actual knowledge that we have, sold or “shared” the personal information of individuals of any age, including the personal information of children under 16, in the last 12 months.
4) Aggregated and Deidentified Information
We may aggregate and/or deidentify information, use it internally, and disclose it to third parties. Neither Aggregated Information nor Deidentified Information is personal information.
• “Aggregated Information” refers to information about a group of individuals from which the individually identifiable information has been removed.
• “Deidentified Information” means information subjected to reasonable measures to ensure that the deidentified information cannot be associated with the individual.
B. Your California Privacy Rights
Subject to applicable law, California Residents have the following rights:
• Right to Know: You have the right to submit a verifiable request for specific pieces of your personal information and for information about the Company’s collection, use, and disclosure of your personal information.
• Right to Delete: You have the right to submit a verifiable request for the deletion of personal information that you have provided to the Company.
• Right to Correct: You have the right to submit a verifiable request for the correction of inaccurate personal information maintained by the Company, taking into account the nature of the personal information and the purposes of processing the personal information.
• Right to Limit and Automated Decision-Making (where applicable): You may have the right to limit the use and disclosure of sensitive personal information and to opt out of certain automated decision-making, to the extent required by applicable law.
The Company does not infer characteristics from sensitive personal information.
C. How to Exercise Your Rights
The Company will respond to requests to know, delete, and correct in accordance with applicable law if it can verify the identity of the individual submitting the request. You can exercise these rights in the following ways:
• Call: 1-888-307-9068.
• Email: [email protected].
We will explain if we cannot comply with a request, for example if we cannot verify your identity or if an exception applies.
D. How We Will Verify Your Request
To verify requestors, we match personal information that you provide us against personal information we maintain in our files. The more risk entailed by the request (e.g., a request for specific pieces of personal information), the more items of personal information we may request to verify your identity. If we cannot verify your identity to a sufficient level of certainty to respond securely to your request, we will let you know promptly and explain why we cannot verify your identity.
E. Authorized Agents
You may designate an authorized agent to exercise your right to know, to correct, or to delete. If an authorized agent submits a request on your behalf, the authorized agent must submit with the request another document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you or your authorized agent to follow the applicable process described above to verify your identity. In the alternative, you can provide a power of attorney compliant with the California Probate Code.
F. Company’s Non-Discrimination Policy
The Company will not unlawfully discriminate against you for exercising your privacy rights under the California Privacy Rights Act.
9. Additional Information for Residents of Other States
In addition to California, a number of other states have enacted comprehensive consumer privacy laws that may provide you with additional rights regarding your personal information. This section summarizes the rights available to residents of those states, to the extent the applicable laws apply to the Company.
As of the date of this Privacy Policy, the following states (in addition to California) have enacted comprehensive consumer privacy laws: Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. Depending on where you reside and whether the applicable law covers the Company’s activities, you may have some or all of the rights described below.
Your Rights
Subject to applicable law and certain exceptions, residents of the states listed above generally have the following rights with respect to their personal information:
• Right to Access/Know: You may have the right to confirm whether the Company is processing your personal information and to request access to that information.
• Right to Correct: You may have the right to request correction of inaccurate personal information that the Company maintains about you.
• Right to Delete: You may have the right to request that the Company delete personal information that it has collected from or about you, subject to certain exceptions.
• Right to Data Portability: You may have the right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
• Right to Opt Out: You may have the right to opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As noted in this Privacy Policy, the Company does not sell your personal information or use it for targeted advertising. If this practice changes in the future, we will update this Privacy Policy and provide you with any required notice and choices.
• Right to Non-Discrimination: The Company will not discriminate against you for exercising any of the rights described in this section.
How to Exercise Your Rights
To exercise any of the rights described above, please contact us using the information provided in the “Contact Us” section below. We will respond to your request in accordance with applicable law and may need to verify your identity before processing your request.
Right to Appeal
If the Company declines to take action on your request, several state laws provide you with the right to appeal that decision. If you wish to appeal, please contact us at [email protected]. If you are not satisfied with the outcome of your appeal, you may have the right to lodge a complaint with your state’s Attorney General.
Sensitive Personal Information
Many state privacy laws require opt-in consent before processing “sensitive” personal information, which may include data such as racial or ethnic origin, religious beliefs, health information, biometric data, precise geolocation data, and sexual orientation. The Company will obtain your consent before processing sensitive personal information to the extent required by applicable state law.
Universal Opt-Out Mechanisms
Several states require businesses to recognize universal opt-out mechanism (“UOOM”) signals, such as the Global Privacy Control, that allow consumers to automatically communicate their privacy preferences across websites. As the Company does not sell personal information or use it for targeted advertising, a UOOM signal will not change your experience on the Site. However, to the extent required by applicable law, the Company will honor such signals.
10. Privacy Policy Updates
If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes. Where required by law, we may also notify you through other means, such as email or a pop-up notice on the Site.
11. Contact Us
For questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at [email protected]. You may also write to us at: Chugach Alaska Corporation, 3800 Centerpoint Drive, Suite 1200, Anchorage, AK 99503. Attention: Privacy.